Terms of service

These Terms of Service govern your use of the services provided by NODE & STEM. By accessing or using the Florist Shop's services, you agree to comply with these Terms. Please read these Terms carefully before using our services.

  1. Ordering and Delivery: We offer floral products and related services for purchase through our Florist Shop. By placing an order, you agree to provide accurate and complete information for the order, including recipient details and delivery address. We will make reasonable efforts to deliver the floral products according to the requested delivery date and address. However, delivery times may vary depending on factors beyond our control, such as weather conditions and delivery carrier availability.

  2. Product Availability and Substitutions: Our floral products are subject to availability. In the event that a particular product is not available, we reserve the right to substitute it with a similar product of equal or higher value. We will make reasonable efforts to notify you of any substitutions or unavailability.

  3. Pricing and Payment: The prices of our floral products and services are displayed on our website or communicated to you at the time of order placement. All prices are in the currency specified and are subject to applicable taxes and fees. Payment must be made at the time of placing the order, and we accept the payment methods specified on our website.

  4. Cancellations and Refunds: If you wish to cancel an order, please contact us as soon as possible. Cancellations are subject to our cancellation policy, which may vary depending on the circumstances and timing of the cancellation. Refunds, if applicable, will be processed in accordance with our refund policy.

  5. Quality and Satisfaction: We strive to provide high-quality floral products and services. If you are not satisfied with your purchase, please contact us within a reasonable time after delivery, and we will make reasonable efforts to address your concerns.

  6. Intellectual Property: The content and materials available on our website or provided by us, including images, text, logos, and designs, are protected by intellectual property rights. You may not use, reproduce, modify, or distribute our intellectual property without prior written permission.

  7. Privacy and Data Protection: We are committed to protecting your privacy and handling your personal information in accordance with applicable laws and our Privacy Policy. By using our services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

  8. Limitation of Liability: To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with your use of our services, including any damages resulting from the quality or performance of our floral products or services.

  9. Termination: We reserve the right to suspend or terminate your access to our services at any time, without prior notice, if you violate these Terms or engage in any prohibited activities.

  10. Modifications: We may modify these Terms at any time by posting the revised Terms on our website or providing notice to you. Your continued use of our services after the effective date of the modified Terms constitutes your acceptance of the modifications.

  11. Governing Law: These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which our Florist Shop is located, without regard to its conflict of law principles.

If you have any questions or concerns regarding these Terms, please contact our customer support